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Help & Support

See how it works, browse the FAQ, or contact our team

Quick Start

Connect your Etsy shop, add your recurring costs on the Expenses page so profit figures are true, then ask Spryte anything or run a Shop Coach analysis. Everything else in the app builds on those three steps.

Show me how it works

A guided tour of every screen, using a sample shop. Nothing here changes your own data.

Ad performance
Etsy shows you ROAS. This shows you profit.
Drop your Etsy Ads CSV here
or tap to choose a file · nothing leaves your browser except the dates
Where do I find this file on Etsy?
  1. Open Shop Manager
  2. Go to Marketing → Etsy Ads
  3. Choose your date range
  4. Click Download data / Export CSV
  5. The file is named like etsy_ads_stats_2026-07-09_2026-08-08.csv
Do not edit it first. This is shop-wide Etsy Ads data — it does not include Offsite Ads, which Etsy bills separately.
Ad performance · step 1 of 3

Start with the file Etsy already gives you

You do not type anything. Drop in the CSV Etsy exports from Marketing → Etsy Ads, and the help card underneath tells you exactly where to find it.

Nothing about this page is discoverable from inside the app, which is why it leads the walkthroughs.

Getting started

Your first week, in order

Voice

Talk to your shop

Spryte

Ask anything about your shop

Shop Coach

Deep analysis and suggestions

Ad performance

What your Etsy Ads actually earned

Listing calculator

Break-even, listing by listing

Home and Shop Health Score

One screen for how you are doing

Listings

Review and score your listings

Reports

Your money, in plain English

Orders

Per-order fees and margin

Expenses

Track costs, see real profit

Weekly to-do

Your shop-growth tasks

Change tracker

Measure what a change did

Etsy connection

Connect, sync and reconnect

Subscription and billing

Your plan, trial and payment

Your account

Email, signing out and your data

Contact Support

We reply within 1 business day

We reply within 1 business day · or email support@my-shop.co